Shipping policy
Shipping Policy
At Bluma, we aim to make every order as smooth, secure, and discreet as possible.
Free & Discreet Shipping
We currently offer FREE shipping during our promotional period.
Due to the personal nature of our products, every order is shipped in discreet packaging, with no indication of the contents on the outside of the package.
Your privacy is important to us.
Order Processing
All orders require 3–4 business days to be processed before shipment.
Processing times do not include weekends or public holidays.
Once your order has been processed and shipped, you will receive shipping confirmation and tracking information where available.
Estimated Delivery Time
After processing, orders typically arrive within:
6–9 business days
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.
Weekends and public holidays are not included.
Therefore, please allow approximately 9–13 business days in total for processing and delivery under normal circumstances.
Carrier Delays
Once your order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our reasonable control.
These may include delays caused by the local delivery company, unusually high shipping volumes, severe weather, customs procedures, public holidays, transportation disruptions, or other unforeseen logistical circumstances.
Bluma cannot guarantee carrier delivery times or be held responsible for delays caused solely by the shipping carrier or circumstances outside our reasonable control.
However, if you experience an unusual delay, please contact us and we will assist you in reviewing the status of your shipment.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your name, address, postal code, apartment/unit number and other delivery information before completing your purchase.
If an order cannot be delivered because the customer provided incorrect or incomplete shipping information, additional shipping costs may apply if the package needs to be sent again.
Tracking
Where tracking is available, you will receive your tracking information after your order has been processed and dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Lost or Damaged Orders
If your order arrives damaged, you receive an incorrect item, or you believe your shipment has been lost, please contact us as soon as possible at:
Include your order number and any relevant information or photographs so that our team can investigate the issue.
Nothing in this Shipping Policy limits any mandatory consumer rights that may apply in your country.
Contact Us
If you have any questions regarding your order or shipment, please contact us at: